April 27, 2005 by Isaac Hovet
A friend of mine has just went through one stinky adventure with what I call, Circuitous City.
He bought a Averatec laptop. The chipset wasn’t compatible with some common software, so he took it back. They said, “Great, but there will be a 15% re-stocking fee.” He tried to reason with them, but to no avail. The only way to avoid the 15% was to either live with the incompatible laptop or to exchange it for another one at Circuitous City.
The only other laptop that didn’t have compatibility issues while still fitting his needs was $300 more. After quietly arguing and reasoning with the associate, store manager and finally store director he agreed to exchange it for the other laptop ($300 more).
Then, the new laptop wasn’t it stock.
My friend then said, “ok, I will just take all my money back.” (He is starting his masters program this week and was buying it for class)
They said no. He would have to wait for the shipment. He argued quietly again, but again to no avail. I was there and stepped in, but apparently I don’t have much influence at Circuitous City.
The shipment was supposed to be in today.
Now they want to give all his money back.
Isn’t that a bit . . . errr . . . umm . . .